Privacy Policy

Last Updated: 17th December 2024

Lani Olive Consulting Limited ("we," "us," or "our") is committed to safeguarding the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase and access our courses or provide information on the website. By using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect personal information that is necessary to provide our services, enhance the user experience, and ensure secure transactions. This information includes:

1. Personal Information You Provide Directly:
   • Name, email address, phone number, and billing address (during account registration or purchase).
   • Payment information, such as credit/debit card details (processed securely by third-party payment providers).
   • User preferences or additional information you provide voluntarily (e.g., survey responses or inquiries).
2. Automatically Collected Information:
   • Device data: IP address, browser type, and operating system.
   • Usage data: Pages visited, time spent on the platform, and click behavior.
   • Cookies and tracking technologies: To improve website performance and provide a tailored user experience (see Section 7 for more details).

2. How We Use Your Information

We use your information to:

• Provide access to courses and manage your account.
• Process payments and confirm your purchase.
• Communicate with you, including sending course updates, notifications, and customer support responses.
• Improve our services through analytics, feedback, and user behavior tracking.
• Ensure security and prevent unauthorized access or fraudulent activities.
• Comply with legal obligations or enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with the following entities:

• Service Providers: Payment processors, email platforms, or technical support services.
• Business Partners: If you access our courses through a partner program or promotion.
• Legal Authorities: When required by law or necessary to protect our rights, users, or systems.

All third parties are required to handle your data securely and only for the purposes outlined in this policy.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, tax, or accounting purposes. You may request the deletion of your data (see Section 6).

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. These include:

• Encryption of sensitive information (e.g., payment data).
• Secure access controls for our systems and platforms.
• Regular audits and monitoring for security vulnerabilities.

While we strive to ensure the security of your personal data, no system can be 100% secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request the deletion of your data, subject to legal retention requirements.
• Objection: Opt out of direct marketing communications or restrict the use of your data.
• Data Portability: Receive your data in a machine-readable format, where applicable.

To exercise any of these rights, contact us at [email protected]. We will respond to requests in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience, analyze website traffic, and provide personalized content.

1. Types of Cookies We Use:
   • Essential Cookies: Necessary for platform functionality (e.g., login, payments).
   • Performance Cookies: Track usage to improve website performance.
   • Marketing Cookies: Deliver targeted advertisements and promotions.
2. Managing Cookies:
   • You can control or disable cookies through your browser settings. However, certain features may not function properly if cookies are disabled.

8. Third-Party Links

Our platform may contain links to external websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before interacting with them.

9. International Data Transfers

If you access our services from outside Nigeria, your information may be transferred to, stored, and processed in countries where we or our service providers operate. We take necessary steps to ensure data protection standards are maintained during these transfers.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child's data has been collected, we will delete it immediately.

11. Updates to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant updates by email or through platform announcements. Your continued use of our services after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:
Email: [email protected]

Thank you for trusting Lani Olive Consulting Limited. We are committed to protecting your privacy while delivering the best learning experience possible.